New Client
Information Page
Welcome to the New Client Information Page. On this page you can
find important information for new clients, find information and
helpful resources for potential clients and many other things
beneficial to the new and potential client. At Buchanan Computer
Services we want to make your IT needs as simple and easy to manage
as possible. Please read this page first.
New Client
Application
The New Client Application
helps us keep a record of your contact information and helps to
prevent unauthorized service calls. The NCA allows clients to
document who is authorized to make service calls, authorize payments
and provides us with a select group of people within your
organization we can contact. This prevents situations where the
person answering the phone doesn't know who we should be transferred
to. We ask that all clients update your contact information
regularly and keep us informed of who is authorized to make service
calls. If you have any questions feel free to contact us with your
questions by email.
New Client Application (NCA)
Client Service
Agreement
This agreement is applicable
to all business, commercial and industrial clients. This agreement
is subject to change without notice so check back often to see if
there are any changes you would like to take advantage of. All
clients must agree to the CSA prior to any service calls. This is to
protect both Buchanan Computer Services and the Client.
Client Service Agreement (CSA)
References
References are available by
written request. If you would like to request references please
email us with your contact information and we will provide
references upon verification of your email address. This is to
prevent spammers from getting our clients contact information. You
can view a partial list of many of our satisfied clients here.
Client List
Billing and Travel
FAQ -
Please Read
Please read the Billing and
Travel FAQ first. This FAQ contains important information about how
and why we bill the way we do.
Billing and Travel FAQ
Invoices
We do not provide a printed invoice at the time of the
service call. Invoices are generated and sent out via electronic
mail. If you would like a printed invoice please request one at the
time of the service call and one will be printed and sent either by
regular mail or hand delivered if practical. Clients will be
provided with a Service Call Checklist at the completion of the
service call. The Checklist will include a brief description of the
service call and an hourly total. Clients should sign this check
list to indicate approval of the completion of the service call.
This checklist is not an invoice. Please note that unless otherwise
specified payment in full for the service call is due upon completion
of the service call.
Net 10/30 Accounts
Clients that are well
established in their community and with a good payment history will
become eligible for for a NET10 account after ninety (90) days and a
NET30 account after six months. Unfortunately at this time we are
reluctant to offer these terms to businesses that are just starting
up or that have a shaky business history. Clients requesting
NET10 or NET30 accounts should do in writing to the mailing address
or fax number found on the Contact page of
this website. You will need to provide references, alternate contact
information and your tax ID information as well as any locally
issued business license information. If you have questions feel free
to send us an email. NET10/30 accounts are due in full 10 or 30 days
from completion of service calls regardless of weather or not you
have received an invoice. |
